Online Help Desk Software

The Help Desk application provides a simple, efficient and reliable software solution for both reactive and planned maintenance. CAFM Explorer has clever on-screen alerts, filters and search functionality. The Help Desk can also be simplified for an easier maintenance call logging process for end Users.

The PPM application assists with the management of the full life cycle of all facilities planned maintenance tasks and enables the facilities team to mitigate the risk of planned maintenance. When the schedule determines that planned maintenance work is due, the software will automatically generate a Work Order into the Help Desk.

Key Help Desk features include:

  • Fully scalable for multiple or single company, location or buildings
  • Ability to schedule work and view Trades People availability on a work Planner
  • Work assignments to both internal maintenance staff or external contractors
  • Easy tracking of maintenance activity status updates and the provisional on screen alters
  • Automated email notification of work requests
  • Easy search and visibility of calls
  • Automatic associated hazard and asbestos alerts
  • Clear and proactive Management of service Level agreements
  • Easy cost allocation and option to raise purchase orders during call logging process
  • Live statistic reporting of Help Desk performance on a dashboard
  • Planned tasks are automatically generated as Work Orders at the required time
  • Provision of data for future resource planning and allocation
  • Management of legal servicing and maintenance requirements
  • Provisions of required documentation i.e. risk assessment or standard operating procedures against scheduled work
  • Scheduled work planner displaying planned maintenance tasks and available of man hours to cover the work
  • 52 week planner showing status of planned maintenance schedules